System Data Center
Customer Interaction Technology
SW Solutions & Services
Inbound Services
The Inbound services offered by System Data Center are Customer Management directed. These include:
- Toll-free number management: Handling of incoming calls to your toll-free number (also on 24/7), provision of information or value-added services. Promotion/sales of products upon enquiry;
- Help Desk: remote technical assistance (by phone or web, also available 24/7) for the use/maintenance of your products and for your employees in solving computer problems;
- After-sales assistance: Providing support to customers with regard to purchase orders for products/services distributed through the different sales channels;
- Internet support: Support for visitors that take a glance at your website, including support on how to navigate it as well as assistance with online payment methods;
- Remote switchboard: Remote management of switchboard and answering service activities;
- Telephone reservation: booking services;
- Interactive Voice Response (IVR): IVR systems improve the handling of significant call volumes through an interactive voice response process. IVR provides choices and information to customers responding to their needs in self-service mode. It is also possible to configure an IVR dispositive that allows prior caller identification.
