System Data Center
Customer Interaction Technology
SW Solutions & Services
Outbound Services
System Data Center can manage its customers' business relations by designing ad hoc campaigns, including:
- telemarketing and Teleselling: Outbound phone calls to promote products and services to existing or potential customers and possible acquisition of both telephone orders and payments;
- market research: detecting purchasing components and motivations, customer segmentation, trend survey and business potential;
- opinion polls: political studies (pre-election polls and sector studies, also on popularity), brand image and notoriety survey (own and competitors'), identification of elements for a good brand identity.
- Loyalty services: Welcoming Calls, Post-mailing Calls, Mystery Calls;
- customer satisfaction and caring services: surveying and monitoring customer satisfaction through sample surveys and closed questionnaires;
- customer Retention: recontacting customers who are no longer active or who have lost interest in the product. Promotion of new offers/new services, winback activities;
- phone Collection: outbound telephone activity aimed at debt collection and customer management.
- Tele-booking: support for the management and coordination of the sales force: appointment planning, organisation of meetings, events and travels;
- agentless IVR: we manage massive outbound telephone campaigns for sending information messages regarding client products or services. We also conduct customer satisfaction campaigns for studies on quality, all through Interactive Voice Response Unit (VRU).
