History
System Data Center is a company that has been operating in the information and communications technology (ICT) and Business Process Outsourcing (BPO) world for over 40 years.
We offer products, services, Software solutions to customers who need a capable, competent and flexible partner for their business development. Our experience keeps us up to date and brings us closer to our customers' needs.
We are a dynamic group, whose strengths are based on consolidated experience of teamwork on the design, development and provision of contact centre, back office and document management softwares and services, through the correct management of people, the creation and the management of processes and a high technological competence.
This allows us to intervene in the entire Customer Relationship Management (CRM) cycle: from the search for new customers to the operational management until the customer loyalty.
Mission
Our business model is characterised by:
– transparency and direct relationship with the Customer: we share reports on project achievements and monitoring of service levels;
– accurate monitoring of activities: we invest in the quality provided by our services and the quality perceived by our customers;
– operational flexibility and customer-centric solutions: we design new custom-made solutions together with our clients, fully customisable to their business needs;
– low turnover : we invest in employee training and specialisation of our human resources in order to grow, retain, and improve our staff capacities and skills.
Certifications
I servizi, i prodotti e le soluzioni della System Data Center sono realizzati nel rispetto di elevati standard di qualità e in conformità alla normativa vigente relativa alla tutela dell’Ambiente e della Sicurezza sul Lavoro e alla corretta gestione dell’energia. L’azienda adotta un Sistema di Gestione Integrato e di Gestione Sicura delle Informazioni trattate conforme alle norme ISO 9001:2015, ISO 27:001, ISO 14001:2015, ISO 45001:2018 e ISO 50001.
L’impegno verso la sostenibilità e il miglioramento continuo ha permesso alla SDC di ottenere l’attestazione ISO14064-1 per il monitoraggio delle emissioni di gas serra di organizzazione e di certificare i propri centri di contatto alla norma ISO 18295-1.
Integrated quality, environmental and safety policy
Software
We think business softwares should cover complex needs without being complicated. Our goal is to provide a range of easy-to-use business applications and tools, which is why we chose Odoo, an Enterprise Resource Planning (ERP) software that gives customers a complete view of their business.
Services
INBOUND SERVICES
In an increasingly competitive and global market, companies that want to succeed must shift their focus from the 'product' to the 'customer'. Every client’s call is an opportunity for customer loyalty that must be embraced with availability and professionalism, taking advantage of every contact and seizing every opportunity for dialogue.
BACK OFFICE
System Data Center offers tailored services on data entry validation and quality control as well as the processing of document flows, namely Document Management Outsourcing (DMO).
DOCUMENT MANAGEMENT
By document management system or DMS, we refer to software solutions designed for document management and archiving. A computer architecture that allows the creation, sharing and editing of content files, according to Identity and Access Management (IAM).
OUTBOUND SERVICES
L’implementazione di un Servizio Outbound si propone di migliorare il rendimento di un business (Business Development), farlo crescere più in fretta, ottimizzare la comunicazione tra azienda e cliente e massimizzare la qualità della customer experience.
Products
QMS
The Queue Management System (QMS) solution supports the customer in managing and filing business documents. Centralised document scan and subsequent sorting between business units provides complete control over the processing status of a single document. No more paper and folders on the desk, the file is visible from any workstation connected to the internet.
Chatbot
System Data Center offers an advanced and powerful technological infrastructure equipped with Artificial Intelligence and is able to offer a specific chatbot service.
A chatbot is a computer program that simulates human conversation. Once a message from a human user is received, the chatbot is able to understand the questions and process automated responses.
Over the years we have had the pleasure of collaborating with:
