History
System Data Center is a company that has been operating in the information and communications technology (ICT) and Business Process Outsourcing (BPO) world for over 40 years.
We offer products, services, Software solutions to customers who need a capable, competent and flexible partner for their business development. Our experience keeps us up to date and brings us closer to our customers' needs.
We are a dynamic group, whose strengths are based on consolidated experience of teamwork on the design, development and provision of contact centre, back office and document management softwares and services, through the correct management of people, the creation and the management of processes and a high technological competence.
This allows us to intervene in the entire Customer Relationship Management (CRM) cycle: from the search for new customers to the operational management until the customer loyalty.
Mission
Our business model is characterised by:
– transparency and direct relationship with the Customer: we share reports on project achievements and monitoring of service levels;
– accurate monitoring of activities: we invest in the quality provided by our services and the quality perceived by our customers;
– operational flexibility and customer-centric solutions: we design new custom-made solutions together with our clients, fully customisable to their business needs;
– low turnover : we invest in employee training and specialisation of our human resources in order to grow, retain, and improve our staff capacities and skills.
Certifications
System Data Center's services, products and solutions are realised in compliance with high quality standards and in accordance with current legislations regarding the working environment and workplace safety . The company adopts an Integrated Management System compliant with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001, as certified by IMQ (Italian organization responsible for determining quality standards), and is working towards ISO 27001 as well as ISO14064-1 certification, for energy management and monitoring of the Carbon Footprint of the Organization (CFO).
Software
Services
Products
Over the years we have had the pleasure of collaborating with: